Frequently Asked Questions

Do you offer Layaway?
What about financing?
How much is a Tune-up?
Is my bike worth repairing?
What about service contracts?
How long will it take for you to repair my bike?
Is there a storage fee?
What service can I do for myself?
What can I do to prevent rust?
How should I store my bike?
How should I clean my bike?
How do I know when my bike needs service?
Do you match price?
Do you take trade-ins / Do you sell used bikes?
Do you carry Adult Tricycles?
Do you sell scooters, motorized bikes?
Do you service wheelchairs?
Why do big kids want a 20" wheel bike?

Do you offer Layaway?
Yes.
Click here for details.

What about financing?
We do not offer financing, but we do take most major credit cards (not AmEx).

How much is a Tune-up?
This always begs the question of "what is a tune-up."
We do not have a service package that might try to sell you more service than you need, and may not address what you do need. We look at your bike, discuss the problems you might already know about, and give you a free, no-obligation, verbal estimate.

Is my bike worth repairing?
Maybe not. When we see that the cost of repairing a bike exceeds what we think is reasonable, we will tell you. If you really want the work done, we will ask for a deposit of 75% of the estimate.

What about service contracts?
These penalize riders who take good care of their bikes, and reward those who abuse their bikes. We do not offer service contracts.

How long will it take for you to repair my bike?
Bikes purchased from us receive expedited service.
When possible we expedite repairs on bikes used for transportation.
As time allows, we will make really simple repairs while you wait.
All other repairs are on a first-come, first-served basis.
If we are backed up two weeks or more, we will only accept bikes for repair that were purchased from us.

Is there a storage fee?
If you leave your bike more than two (2) weeks after the work is completed, we will impose a storage fee of $2.00 per extra day.

What service can I do for myself?
If you change the oil and filter in your own car, there are many things you can do for yourself. We sell tools and maintenance manuals.
We recommend that you learn to clean your bike (not with a hose), inflate your tires, and possibly clean and lubricate your chain.

What can I do to prevent rust?
In salty Virginia Beach, this can really be a problem. Almost all bikes have parts that are subject to rust. It is important to keep the bike clean and dry. We sell a spray that is excellent at rust prevention.

How should I store my bike?
Locked! We recommend that you lock your bike even inside your locked garage, even while you are at home. Try to hide it from view, and keep it away from glass doors. Of course, we will be happy to sell you a replacement bike.
Avoid storing your bike near electric motors (ozone rots rubber). Also, avoid corrosive compounds such as fertilizer and pool chemicals.
We have storage solutions such as hooks for hanging and covers for outdoor storage.

How should I clean my bike?
Never turn a hose on your bike. Don't even think about pressure washing it. Having just said that, it is OK to hose off your tires, but only the rubber tires, not the hubs.
For the painted parts, use water or some other wetting agent so that you don't grind dry dirt into the paint. Use a cloth moistened with water and a tiny bit of detergent (i.e. dishwater).
For the mechanical parts, use a cloth moistened with a grease-cutting solvent such as varsol, kerosene, or a citrus solvent. Avoid caustic cleaners such as glass cleaner or Fantastic. Use only enough solvent to do the job -- not dripping wet. Avoid getting solvent into the working parts, just clean the surface.
The chain and other mechanical parts require special cleaning. Please refer to a maintenance manual.

How do I know when my bike needs service?
Clean and lubricate your chain at least every 300 miles, or every two times you ride in wet conditions. If you see rust, lubricate at once. Soon after, clean and relubricate.
If your bike rattles or makes an unusual noise, it is telling you it needs service. The longer you use it without service, the more complicated that service could be.

Do you match price?
While we cannot guarntee that we will always match price, we will consider matching price when another real bike shop has the same exact bike in stock at a lower price. We must be able to confirm that price. Frankly, it costs more to offer the kind of personal service we do, and there is very little room for discounting. Price matching is the only condition under which we discount on the fly.

Do you take trade-ins / Do you sell used bikes?
No. We deal only with new, first-quality products.

Do you carry Adult Tricycles?
No. We focus on two-wheeled bicycles.

Do you sell scooters, motorized bikes?
No. We do not carry or service anything but human-powered bicycles.
Of course we are biased, but we urge you to consider the total cost of ownership and the estimated total life of a bicycle versus other mobility devices. If you decide to buy something other than a bicycle, be sure that the people you buy it from also service it. Otherwise, you could be looking at adding to the landfill in short order.

Do you service wheelchairs?
OK, Yes! They're not bicycles, but in the ways that they resemble bicycles, we can service them. We carry in stock the most popular grey tires for wheelchairs and can order other tires and tubes. We can build or true wheelchair wheels, but do not carry any parts specific to wheelchairs.
Access to our store is barrier free, but if you need assistance, just call us from your car in our parking lot and we'll come out to help.

Why do big kids want a 20" wheel bike?
Because they are fun. Bikes used for stunts need to be small to stay out of the way when doning stunts. The 20" wheel BMX bike comes in a variety of lengths to accomodate tall riders.